Aegon UK streamlines pension and investment transfers to ARC platform

Aegon UK has streamlined how money is transferred onto its Aegon Retirement Choices (ARC) platform, aiming to reduce manual steps for advisers consolidating pensions and investments.

It is also looking for the changes to support advisers managing platform switches at scale.

The firm said the changes removed the need for transfer authorities on eligible cash and reregistration transfers via Origo or Equisoft, allowing fully online transfers for ARC across pensions and investments.

Aegon UK has also streamlined parts of adviser workflows, including a simpler way to select the transferring provider, reducing duplication and helping transfers progress with better transparency.

The provider noted that these updates have come as platform switching activity accelerates, with assets supported through its platform switch service increasing by 42 per cent year-on-year, while Q1 2026 inflows were up 136 per cent on Q1 2025.

Recent research from Aegon UK found that investor consolidation was most commonly driven by a desire for simpler money management (45 per cent), lower overall charges (41 per cent) and a clearer understanding of their retirement position (32 per cent).

Meanwhile, for advisers, consolidation was found to help reduce administrative burden and support more focused review conversations.

“Transfers and consolidation are pivotal moments in an advice journey,” said Aegon UK chief distribution officer, Ronnie Taylor.

“They shape how clearly clients understand their savings and the outcome they experience.

“Our platform switch service, combined with simpler, fully digital transfer journeys on ARC, is designed to help advisers manage transitions efficiently and at scale, reducing friction, maintaining momentum and keeping the focus on delivering good client outcomes.

“As Consumer Duty continues to be embedded into day‑to‑day advice, platforms have a responsibility to support advisers with services that are clear, efficient and easy to evidence.

“These updates are designed to help unburden advisers with complex administrative processes, freeing them up to focus on clients’ needs and priorities.”

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