Financial advisers are delivering suitability reviews in the vast majority of cases assessed in the Financial Conduct Authority’s (FCA) review of ongoing advice, the regulator has revealed.

The FCA had raised concerns that these services may not always have been delivered when offered, and asked 22 of the largest financial advice firms to provide data.

It found that suitability reviews were delivered in around 83 per cent of cases at the firms analysed.

In a further 15 per cent of cases, clients either declined the offer of a suitability review or did not respond to the firm’s offer.

Firms made no effort to deliver the suitability review to clients in fewer than 2 per cent of cases.

The FCA called on all advice firms to review its findings and to consider whether they had met their regulatory requirements and contractual obligations regard ongoing services.

If firms find they are not meeting their requirements and obligations, the regulator urged them to take appropriate action to remedy the situation.

It noted that while the rules on ongoing services were introduced over 10 years ago, consumer needs and expectations, technology, and market practices have continued to change over time, and the FCA will review the regulatory approach for these services going forwards.

“Ongoing financial advice and support can be a fantastic service and can be important in helping people make the most of their money,” stated FCA interim executive director of markets, Simon Walls.

“Relationships between advisers and customers can last many years and can take different forms.

“In the vast majority of the cases we looked at, firms delivered ongoing advice for their customers. But, in a small number of cases, they haven’t attempted to provide the services they offered, and customers are paying for. In those instances, they will need to put that right.

“The FCA will also review the rules on ongoing advice to make sure they remain fit for the future and help as many people as possible to get good support in managing their financial lives.”

Isio head of regulatory risk & rectification, Ben Goodwin, added: “The FCA’s review findings highlight the importance of ensuring clients receive the ongoing advice they are paying for.

“While the results suggest that many firms are delivering or offering annual reviews as expected, the FCA has made it clear that there are gaps, and it is hard to draw conclusions from this report on the extent of non-delivery of ongoing advice across the market.

“Some firms were unable to provide complete data, although the report does not state to what extent.

“The report states that 83 per cent of reviews were delivered, and 15 per cent were offered but not taken up. However, it notes that these figures are based on the data provided by firms, and it is unclear whether the reported delivery rates were validated, for example through client file sampling. Also, the review sample was not representative of the whole market.

“The FCA has also highlighted good and poor practices, reinforcing the need for firms to take a closer look at their own processes. Notably, some of the largest advice firms have publicly acknowledged ongoing reviews into their services, showing that this is not an isolated issue.

“Firms should take this as a warning to assess their own delivery of ongoing advice and determine whether past business needs to be reviewed.

“Beyond looking backwards, firms must also ensure their current processes align with Consumer Duty requirements. This means having robust systems in place to track and evidence the delivery of ongoing advice and proactively identifying and addressing risks.

“With further regulatory scrutiny expected, firms should take the opportunity to strengthen their oversight now, ensuring they are not only meeting compliance expectations but also delivering good outcomes for clients.”

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