FCA consults on how Consumer Duty will apply to cryptoasset firms

The Financial Conduct Authority (FCA) has launched a consultation seeking views on further rules for cryptoasset firms, including how Consumer Duty will apply to them.

The regulator said it had made significant progress in delivering its crypto roadmap and was supporting firms to meet its standards in preparation for the authorisation gateway opening in September 2026.

Its consultation is part of its crypto roadmap, setting out the timeline for crypto regulation, and follows a package of proposals outlined in December on how the FCA plans to apply a similar approach to cryptoassets as it does in traditional finance.

The FCA proposed applying the Consumer Duty to cryptoasset firms in the same way it applies to all FSMA-authorised firms, supported by additional non-Handbook guidance which is also being consulted on.

The consultation also included the FCA’s planned approach to complaints handling and redress, conduct of business standards, safeguarding, and the Senior Managers and Certification Regime.

It was also seeking views on rules regarding the use of credit to buy cryptoassets, regulatory reporting, and training and competence.

The consultation is open until 12 March 2026.

“We have set out our proposals on how the Consumer Duty, conduct standards, redress and safeguarding will apply to cryptoasset firms,” the FCA stated.

“We are also seeking feedback on our proposed approach to international cryptoasset firms.

“These proposals continue our progress towards an open, sustainable and competitive crypto market that people can trust.

“The Consumer Duty sets appropriate standards for crypto firms by ensuring they deliver good outcomes for customers while supporting them to navigate their financial lives.

“At the same time, risks remain, and we want a market where innovation can thrive, but where people understand the risks. But regulation can’t – and shouldn’t try – to get rid of all risk. We want those interested in investing in crypto to understand that risk.”



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